Customer Service
Mushroom Science was built on two principals:
- Supplying our customers with the finest quality medicinal mushroom supplements in the world, and
- Providing the highest possible level of customer service.
In pursuit of our customer service goals we guarantee that:
- All orders will be shipped within one business day using computer tracked guaranteed delivery; and
- Customer service and technical staff will ALWAYS be available during business hours to answer your questions. Any question you have is important to us.
Please consult the following menu for information on specific topics or speak with one of our customer service representatives toll free at 888-283-6583.
Safe Shopping Guaranteed
When shopping at mushroomscience.com you never have to worry about credit card safety. Period.
We guarantee that every transaction you make at mushroomscience.com will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at mushroomscience.com. See guarantee details below.
Why is shopping at mushroomscience.com safe?
Experience: When you shop at mushroomscience.com you'll be one of thousands of customers who, since 1996, have safely shopped with us online without credit card fraud.
Safe Technology: Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
Credit Card Information: When you place an order online credit card numbers and shipping information are sent as encrypted data to the card processing center where your credit card is processed. Confirmation of card approval and shipping information is then sent on to us, not your credit card number. Your credit card number remains private.
At Mushroom Science we respect the privacy of our customers. We do not collect any information from or about our customers other than the information needed to process transactions and ship orders.
The information we do receive such as, name, address, phone number etc... Is NEVER used for any purpose other than processing the immediate transaction for which it is submitted.
We do not use "cookies" to obtain information from your browser when you visit the website.
Customer information is NEVER sold to outside companies for the purpose of creating mailing lists or "spam" lists.
Please
call our toll free number if you have any questions:
1-888-283-6583
1-541-344-8753
Fax 1-541-344-3107
Our hours are 9:00 A.M. to 4:00 P.M. PST.
Email us for more information.
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