Privacy, Service, and Return Policies
At Mushroom Science we respect the privacy of our customers. We do not collect any information from or about our customers other than the information needed to process transactions and ship orders.
The information we do receive such as, name, address, phone number etc... Is NEVER used for any purpose other than processing the immediate transaction for which it is submitted.
We do not use "cookies" to obtain information from your browser when you visit the website.
Customer information is NEVER sold to outside companies for the purpose of creating mailing lists or "spam" lists.
Shopping on the Internet
Safe Shopping Guaranteed
When shopping at mushroomscience.com you never have to worry about credit card safety. Period.
We guarantee that every transaction you make at mushroomscience.com will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at mushroomscience.com.
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, JHS Natural Products will cover the entire liability for you, up to the full $50. JHS Natural Products will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at jhsnp.com while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Why is shopping at mushroomscience.com safe?
Experience: When you shop at mushroomscience.com you'll be one of thousands of customers who, since 1996, have safely shopped with us online without credit card fraud.
Safe Technology: Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
Credit Card Information: When you place an order online credit card numbers and shipping information are sent as encrypted data to the card processing center where your credit card is processed. Confirmation of card approval and shipping information is then sent on to us, not your credit card number. Your credit card number remains private.
Mushroom Science was built on two principals:
- Supplying our customers with the finest quality medicinal mushroom supplements in the world, and
- Providing the highest possible level of customer service.
In pursuit of our customer service goals we guarantee that:
- All orders will be shipped within one business day using computer tracked guaranteed delivery; and
- Customer service and technical staff will ALWAYS be available during business hours to answer your questions. Any question you have is important to us.
Please consult the other details on this page for information on specific topics or speak with one of our customer service representatives toll free at 888-283-6583.
Return Policy (UPDATED 4/22/13)
ALL SALES ARE FINAL - NO REFUNDS
Please Contact Us if you have any questions regarding our No Return Policy.